Hi, I am currently going to college 2 days per week completing a practical engineering course. I am going to apply for a job at an insurance company, the job requires the employee to answer telephone and work on a computer. I have not worked before sa I left school in June. I just wrote up my CV quickly and I know it needs improving. Any tips are welcome! Here it is: Name Address Mobile: Home email Personal Statement I have the skills and knowledge required to answer telephone calls and work on a computer. I have a good level of English and can deal with callers professionally and effectively. I can successfully problem solve while under pressure and I have a polite telephone manor. I also have a good knowledge of computing and can comfortably use software packages such as Microsoft Office. EDUCATION School, Town, City 2006 - 2011 GCSEs English Language Grade A English Literature Grade A Mathematics Grade C Science Grade C Additional Science Grade C Citizenship Grade C Other qualifications ICT DiDA Merit (GCSE Grade A equivalent) BTEC Sport Higher Diploma in Engineering Level 2 Certificate in Adult Literacy Level 2 Certificate in Adult Numeracy NCFE Level 2 Key Skills in Improving Own Learning and Performance NCFE Level 2 Key Skills in Working with Others NCFE Level 2 Key Skills in Problem Solving WORK EXPERIENCE Local newspaper distributer 2008 – Present Year 11 work experience In November 2010 I went to [Town], [City] for 5 days with the British Army. During my time with the Army I took part in a series of activities which tested my motivation and dedication. I was required to maintain my sleeping area to British Army standards. I completed the same physical training tasks which are required by the British Army. I also learned how to cook food and set up a sleeping area with little resources in a short amount of time. For my second work experience option I worked at [City] college for 5 days. I was required to listen to and follow instructions which included cleaning machinery to a high standard. I was also required to use machinery which I already had some knowledge of as well as using precision measuring instruments which I had not used before. INTERESTS Technology I am very interested in technology and like to keep up to date with innovations in technology, including computers and mobile phones Fitness Fitness is an important part of a healthy lifestyle so I like to maintain and improve my fitness as much as possible. Socialising I like to socialise with my friends when I have any spare time. SKILLS Computing I have got a good knowledge of computers and can comfortably use software packages such as Microsoft Office. Telephone I have got a polite and helpful telephone manor and would be able to assist people on the phone. Communication I am a good communicator and can work successfully as part of a team or individually. I am good at following orders or giving instructions. I meant 'manner' not 'manor'