Natwerk Designs

anyone had bad experience at portrait innovations?

I took my son there to get his Xmas pictures done. He is 17 months old. He has developmental delays and does not walk and is not very coordinated and has a low attention span to boot. So I knew there was going to be no way he was going to be sitting on all kinds of props and doing all kinds of poses for 80 pictures. She got about 10 shots that were so so that I would have bought anyway, but he got sidetracked and wouldn't stop spinning one of the props and continue to get shots taken (he's being evaluated for autism). I told her of his issues and asked her could she cut me a break, I would buy at least 8 shots and I wasn't planning on just buying the 9.95 package. She told me she couldn't even show me the shots until she had at least 60 with three different backrounds and she could not cut me a break due to customer policy. I nicely told her I could go somewhere else, have them take 5 poses and buy them. She said she knew this, told me to reschedule or leave basically. I'm so mad, he was not being bratty or disruptive, but there was no point in me rescheduling because this is the way he is. Has anyone had this kind of inflexible BS at this portrait studio?

Public Comments

1. I had quite the opposite experience when I went to Portrait Innovations. They even told me that if I didn't have the shot that I wanted, then we could come back later that afternoon, tomorrow, or next week sometime, and that he could just keep saving the shoot until I get a group of poses that pleases me. He even had a laser light pointer to get the kids to both look in the same direction to get precious shots of both of them. He was wonderful and the location was just beautiful. Lots of pretty backgrounds, and props. He had an urgency to please me and the kids without being pushy or making me feel rushed.